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TERMS & CONDITIONS
ORDERING PROCESS
Purchasing your Champagne Machine is a personalized experience designed to ensure that each machine suits your intended needs and brand. You can either purchase a machine directly through our website or contact us through the provided form for personalized assistance and additional options. After your inquiry, or purchase, we will send you additional information regarding customization options and gather details about your intended use of the machine. This helps us ensure that we craft the perfect Champagne Machine for your venue.
Once you have purchased your machine, you will be connected with a professional designer (complimentary) who will assist in creating a custom look that reflects your brand and complements the aesthetic you would like to achieve. During this stage, we will also begin the minting process for your proprietary tokens. Once the customization details are finalized and confirmed, we will coordinate with you to establish a delivery timeline.
SHIPPING AND DELIVERY
To ensure the safe arrival of your Champagne Machine, each unit is meticulously wrapped and crated. Our delivery process is designed to be seamless and efficient, ensuring your machine is placed in your designated location with care. Upon delivery, we will coordinate with a local technician to calibrate the machine, ensuring it is fully operable and tailored to your specifications at your venue.
Delivery Timeline: Please allow 90-120 days for delivery. The delivery date may be affected by your artwork selections and the confirmation of those selections. Additionally, any delays caused by our shipping fulfillment company, which are beyond our control, may impact the delivery schedule.
Tracking Information: You will be supplied with full tracking information once it becomes available, allowing you to monitor the progress of your shipment.
We are committed to providing a smooth and efficient delivery experience, ensuring your Champagne Machine arrives safely and ready for use.
PRIVACY & SAFETY
The Champagne Machine is committed to protecting your privacy and ensuring the safety of your personal information. This policy outlines our practices regarding the collection, use, and protection of your data. We collect personal information such as your name, email address, phone number, and payment details when you place an order or contact us through our website. We also use cookies to enhance your browsing experience. The information we collect is used to process your orders, respond to your inquiries, and improve our services. We may also use your information to send you updates and promotional offers. We do not share your personal information with third parties except as necessary to fulfill your order (e.g., with delivery services) or as required by law. We implement a variety of security measures to ensure the safety of your personal information. Your data is stored in secure networks and is only accessible by a limited number of authorized personnel. You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us using the information below. If you have any questions or concerns about our privacy policy, please contact us at info@thechampagnemachine.com
RETURNS & WARRANTY
By purchasing from The Champagne Machine, you agree to the following terms and conditions: All sales are final, and we do not accept any returns or exchanges. Each machine is crafted and personalized to meet your specifications, therefore, no returns or exchanges are possible once an order is placed. Additionally, The Champagne Machine does not offer any product warranties. We take great care to ensure that each machine undergoes rigorous testing and quality control before delivery to guarantee optimal performance upon arrival.
PAYMENT METHODS
- Credit / Debit Cards (Fee waived for all credit card purchases)
- PAYPAL
- Offline Payments
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